All Russian Watches | FAQ | Russian-Watches.info

Frequently Asked Questions

All of our watches are 100% new, direct from the factory with all original packaging and paperwork. You won’t find replica or counterfeit watches on our site. They are out there though.

All watches are tested before sending to customers.

Most Russian watch manufacturers provide 12 months of warranty period for a new watch which is stated in factory papers coming with every watch. We support warranty period stated in the factory papers. No matter where you are located - you can send watch purchased from us for free repair and servicing during this period and we also will be happy to help you with any non warranty repair at affordable cost for any older Russian watches or purchased from other source.

We send our watches from Estonia (European Union) - You don’t pay VAT or Customs Duty.

If a watch on our site is marked as Russian, then it absolutely is. All of the Russian movements for our watches are built in Moscow, St. Petersburg, Chistopol, Zlatoust etc. There are watches produced by our manufacturers with Swiss or Japanese movements and these are clearly marked as such. We sell only 100% Original Russian Watches!

Our primary and most often chosen method of shipping is through the Estonian Postal Service - Eesti Post (Omniva).

We offer Priority Airmail with signature confirmation and tracking. We also offer UPS, FedEx, DHL and EMS service as an option.

We ship from Estonia (European Union). You don’t pay VAT or Customs Duty.

Omniva website:
https://www.omniva.ee/eng

Track and trace:
https://www.omniva.ee/private/track_and_trace

International parcels can also be tracked after the parcel has left Estonia from an international tracking page.
http://www.track-trace.com/post

FREE SHIPPING WORLDWIDE

Normally we have almost all watches in stock and mail them after a final check immediately upon reception of the order. Delivery time is 7-14 days within Europe and 10-16 days rest of the world.

Our web site is secured with a GoDaddy.com Web Server Certificate.

Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

All watch products purchased from Russian-Watches.info are eligible for return within 30 days from the date of shipping provided they are in the original condition and are returned in the original box with all printed materials associated with the product. No shipping charges will be refunded for returned merchandise.

We accept credit/debit card payments through PayPal.

PayPal is safe for buyers.

No PayPal account needed!

Read about PayPal buyer protection: https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

If you want to use other methods of payment (Bank Transfer, Money Orders, Western Union, Money Gram etc.) please contact us via e-mail (info@russian-watches.info).