FAQ

Frequently Asked Questions

All of our watches are 100% new, direct from the factory with all original packaging and paperwork. You won’t find replica or counterfeit watches on our site. They are out there though.

If a watch on our site is marked as Russian, then it absolutely is. All of the Russian movements for our watches are built in Moscow, St. Petersburg, Chistopol, Zlatoust etc. There are watches produced by our manufacturers with Swiss or Japanese movements and these are clearly marked as such. We sell only 100% Original Russian Watches!

Free Shipping Worldwide

Estimated delivery time:
Normally we have almost all watches in stock and mail them after a final check immediately upon reception of the order.

  • Europe: 7-14 days;
  • USA, Canada, Mexico: 7-16 days;
  • Japan, China, India, Australia, New Zealand: 14-16 days;
  • Malaysia, Philippines, Thailand, Vietnam: 14-16 days;
  • Brazil, Argentina: 14-16 days;
  • South African Republic: 14-16 days.

Shipping methods
We offer Priority Airmail with signature confirmation and tracking. We also offer UPS, FedEx, DHL and EMS service as an option. Shipping from Russia.

Track and trace:
https://t.17track.net

You can use Russian Post tracking:
https://www.pochta.ru/tracking

Normally we have almost all watches in stock and mail them after a final check immediately upon reception of the order. Delivery time is 7-14 days within Europe and 10-16 days rest of the world.

Our web site is secured with a GoDaddy.com Web Server Certificate.

Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

Please see our Privacy Policy:

https://www.russian-watches.info/privacy/

Most Russian watch manufacturers provide 12 months of warranty period for a new watch which is stated in factory papers coming with every watch. We support warranty period stated in the factory papers. No matter where you are located - you can send watch purchased from us for free repair and servicing during this period and we also will be happy to help you with any non warranty repair at affordable cost for any older Russian watches or purchased from other source.

All watch products purchased from Russian-Watches.info are eligible for return within 30 days from the date of shipping provided they are in the original condition and are returned in the original box with all printed materials associated with the product. No shipping charges will be refunded for returned merchandise.

We accept credit/debit card payments through PayPal.

PayPal is safe for buyers.

No PayPal account needed!

Read about PayPal buyer protection: https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

If you want to use other methods of payment (Bank Transfer, Money Orders, Western Union, Money Gram etc.) please contact us via e-mail (info@russian-watches.info).

Absolutely NOT! We are strident believers in the right to privacy in general and even more so when it comes to our customers. We want long-term, mutually beneficial relationships with our customers and we do everything in our power to ensure that the private information you share with us in your transactions stays that way - private.